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T: 020 7600 5667
I am loyal to my local accountants and have used them for years. Why should I change them?
In the words of two of our clients: 'Having been an Arthur Anderson auditor myself, I was drawn to Elman Wall as Travel Industry specialist accountants and I could see that we would benefit from a value added service….Most accountants and even Tax men don't understand the EU Package Holiday Directive or TOMS. These are crucial to our business. And it all comes down to trust and ethos too.'Dimitri Patrikios, MD, Ionian Island Holidays & Aegean Island Holidays
'The learning curve which a non-specialist accountancy firm would have to go through to get to Elman Wall's level of expertise would be horrendous!' Chris Thompson, MD, SkiFamille
I am worried about how I actually go about changing auditors. How hard is this to do practically?
Very simple and straightforward. Simply advise your current auditors and leave the rest up to us. We will correspond with your previous auditors and obtain all the necessary information we need according to standard accountancy industry practice. You don't need to worry about any embarrassment or handle this yourselves.
Will you charge me each time I have a question I need to call you about?
No. We believe that we charge fairly and competitively for the high quality work we perform and the service we give. We offer fixed, all-inclusive annual fees for our Audit service, paid monthly, and upfront transparent quotes for other services. You will never receive a 'surprise' bill from us. All our clients receive unlimited telephone and email support and we are always happy to act as a sounding board for you or your organisation. Should any issue require the undertaking of specific work, advice or specialist input, we will tell you in advance and agree costs. Moreover, we frequently identify money saving opportunities for both our business and personal clients. We aim to be an asset not an overhead, an investment not a cost. Why not give us the opportunity to provide you with a no-obligation, proposal for your consideration?
As specialist Travel Accountants, are you more expensive than a non - specialist accountant?
Not necessarily. We believe that we charge fairly and competitively for the high quality work we perform and the service we give. And as travel specialists, with a fully integrated tax division, we frequently identify money saving opportunities for our clients. Many of our clients consider us an asset and not an overhead. Why not give us the opportunity to provide you with a no obligation, proposal for your consideration? We offer fixed fees for our Audit Service and upfront transparent quotes for other services. Our clients never receive 'surprise' bills! We believe that you get a whole lot more from us, as travel specialists, compared to similar fees charged by generalist practices.
How long will I be tied in for if I move my annual audit to you? What fee increases might I expect annually?
Technically you can disengage us at any time, so you are not tied in at all. However, we rarely lose clients. Fee increases will be modest, reasonable and preagreed with you, subject, of course to the nature of our work remaining similar and your business structure staying the same.
Do I have to use all your services or can I pick and mix as I choose?
We can be as flexible as you like. You can consult our highly praised Tax Team on a business or personal level, with or without an Audit service, use us as Business Consultants for one-off projects or simply become a Personal Client with our Financial Planning Team. The choice is yours.
Some of our board members think that we should go with a big name firm not a boutique firm. How do you respond to that?
Elman Wall's founding directors left big name firms to run a specialist boutique firm offering a more personal, client focused approach. This remains our ethos today. We are committed to combining excellent service and professionalism with specialist Travel Industry expertise, second to none. And our clients tell us that they appreciate the easy and regular access they enjoy to our Directors. PLCs may need and prefer the kudos of working with big name firms. But why pay 'big boy' fees if you really don't have to.
Will there be continuity in the relationship I have with the people handling my company's affairs?
Yes. The better we know you and your business, the more we can help. All of our directors are fully accessible to you for advisory matters. And we fully appreciate the importance of continuity in day to day relationships for you at all levels. Your company's Audit will be assigned to one of our Senior Auditors and they will personally liaise and coordinate the Audit with you and your team annually. We try to send the same Audit team members into your offices each year to build up friendly and professional relationships with you and your staff. Our Tax and Financial Planning Teams take the same highly personalised approach. You will always know who is looking after you and your business and can rest assured that they are fully up to speed on all your issues at all times.
Does it matter where we are based?
No. We are very happy to come and talk to you wherever you are located. Although many of our clients are based within or just outside the M25 corridor, we have others located all over the UK and, indeed, some which are run from foreign shores. Located in Bank, clients from outside London often make other business or social engagements around visits to us and, subject to availability, are welcome to use our office for their own meetings too.
I am a specialist travel organiser. What experience do you have of specialist sectors?
We act for a truly diverse range of travel organisers across many market sectors. Our expertise covers major and specialist tour operators, large retail agencies, travel management companies, event organisers and more. Our clients include leading cruise retailers, destination specialist operators, coach, school, sailing, ski and golf specialists, to name but a few. And as a Travel Industry Partner of organisations like ABTA, AITO , ABTOF and ETOA, with close links to GTMC and retail groups like ADVANTAGE, we make it our business to keep up todate with your business, whatever market sector you operate in.
Given that you have so many travel industry clients, how do I know that my business affairs will remain confidential?
As a member of the Institute of Chartered Accountants in England and Wales, Elman Wall is bound by the strictest rules of client confidentiality. Whilst we are at the cutting edge of the Travel Industry regulatory and business issues, you can rest assured that you and your business will never be discussed with another travel business. If we breached your confidence and trust, we would have at least as much to lose as you, so we are highly mindful of this.
How do I know that you do as you say and deliver a really good service?
We won 2013 Independent Firm of the Year, Greater London at the British Accountancy Age Awards, were National winner in 2011 and are regular Finalists. Our innovative work for the Travel Industry was particularly praised by independent judges. Furthermore, most of our clients have come to us through word of mouth recommendation and we have worked very hard to build up the excellent reputation which we enjoy in the Travel Industry today. You can rest assured that we will do everything in our power to ensure that you are delighted with our service and we want you to become one of our industry fans! If you still have doubts, read what some of our clients have to say about us on our website.
We are part of the Xeinadin Group. The firm of the future!