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T: 020 7600 5667
How do I know that you do as you say and deliver a really good service?
Elman Wall has been recognised numerous times as both winners and finalists for the British Accountancy Awards. We are also delighted to have been awarded winners of the Taxation Awards for the ‘Best Single Office Tax Practice of the Year’ category in 2015. In addition, most of our clients have come to us through word of mouth recommendation and we rely on referrals to this day to win new clients. We rarely lose a client and our mission is always to exceed your expectation so you will recommend us to your business colleagues, friends and families. Please read What Our Clients Say
Some of our board members think that we should go with a big name firm not a boutique firm. How do you respond to that?
Elman Wall's founding directors left big name firms to run a specialist boutique firm offering a more personal, client focused approach. As an Elman Wall client you enjoy not only award-winning accountancy expertise, as endorsed many times at the Accountancy Age Awards, but, also, easy and regular access to our directors. We understand that PLCs may need and prefer the kudos of working with big name firms. But why pay 'big boy' fees if you really don't have to?
As London Accountants, are you more expensive than regional accountants?
No. We believe that we charge fairly and competitively for the high quality work we perform and the service we give. We offer fixed, all-inclusive annual fees for our Audit service, paid monthly, and upfront transparent quotes for other services. You will never receive a 'surprise' bill from us. All our clients receive unlimited telephone and email support and we are always happy to act as a sounding board for you or your organisation. Should any issue require the undertaking of specific work, advice or specialist input, we will tell you in advance and agree costs. Moreover, we frequently identify money saving opportunities for both our business and personal clients. We aim to be an asset not an overhead, an investment not a cost. Why not give us the opportunity to provide you with a no-obligation, proposal for your consideration?
Does it matter where we are based?
No. We are very happy to come and talk to you wherever you are located. Although many of our clients are based within or just outside the M25 corridor, we have others located all over the UK and,indeed, some companies which are runfrom foreign shores.
How hard is it to change accountants?
Not at all. Just advise your current auditors and leave the rest up to us. We will correspond with your previous auditors and obtain all the necessary information we need. You don't need to worry about any embarrassment or handle this yourselves. Easy!
Will you charge me each time I have a question I need to call you about?
No. Corporate Accounts & Audit clients pay a yearly all-inclusive fee paid monthly, rather than hourly to provide you with the best service and value. You receive unlimited and free telephone and email support. If your business issue requires the undertaking of specific extra work, detailed advice or additional Support Service, we will tell you in advance and agree costs. Private Tax Clients also benefit from fixed fees. Any extra work will be quoted in advance and agreed with you prior to commencement. You will never receive surprise bills.
How long will I be tied in for if I move my annual audit to you? What fee increases might I expect annually?
Technically you can disengage us at any time, so you are not tied in at all. However, we rarely lose clients. Fee increases will be modest, reasonable and pre-agreed with you, subject, of course to the nature of our work remaining similar and your business structure staying the same.
How do I know that my business affairs will remain confidential?
As a member of the Institute of Chartered Accountants in England and Wales, Elman Wall is bound by the strictest rules of client confidentiality.
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We are part of the Xeinadin Group. The firm of the future!